Updated on March 1st, 2026
Privacy Policy
This Privacy Policy describes how The Zèya App LLC, a company incorporated in the state of Florida (“Zèya,” “we,” “us,” “our”), collects, uses, discloses, and protects your information when you use the Zèya mobile application and related services (the “Services”).
By using the Services, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We collect information in the following categories:
1.1 Information You Provide Directly
When you create an account or use the Services, you may provide:Be at least 18 years old.
Name
Email address
Phone number (if provided)
Profile information
Location (if enabled)
Item listings, descriptions, and photos
Messages sent through in-app chat
Offer details and transaction preferences
Subscription details
Optional identity verification information
Support communications
1.2 Payment Information
If payment features are enabled:
Payments are processed by a third-party payment provider such as Stripe.
Zèya does not store full credit card numbers.
We may receive limited payment-related information such as:
Payment status
Last four digits of card
Transaction ID
Charge or refund status
Dispute status
Payment processing is governed by the Payment Provider’s own privacy policy and terms.
1.3 Identity Verification Information (Optional)
If you choose to complete identity verification, we may collect:
Government-issued ID information
Selfie or photo verification
Date of birth
Address
Fraud-prevention signals
Identity verification may be performed by third-party service providers.
Verification data is used only for trust, safety, fraud prevention, and compliance purposes.
1.4 Automatically Collected Information
When you use the Services, we may automatically collect:
Device type and operating system
IP address
App usage data
Log data
Crash reports
Approximate location derived from IP
Interaction with listings, offers, and features
1.5 Location Information
If you opt in, we may collect:
Precise location
Approximate location
Location data is used to connect you with nearby users and relevant items. You may disable location access in your device settings.
How We Use Information
We use collected information to:
Provide and operate the Services
Facilitate swaps, offers, and payments
Manage pre-authorized holds and release conditions
Enable moderated chat and safety features
Detect fraud, abuse, or policy violations
Verify identity where applicable
Process subscriptions and billing
Improve product features and user experience
Respond to support requests
Enforce our Terms of Service
Comply with legal obligations
We do not sell your personal information.
Chat Monitoring and Moderation
Zèya may review in-app messages using automated tools and, in some cases, human moderation to:
Detect prohibited items
Prevent fraud and scams
Enforce community standards
Respond to reports
We do not guarantee that all harmful content will be detected. Users are responsible for their communications.
How Payments Work With Your Data
When payment features are used:
5.1 With Service Providers
We share information with vendors that help us operate the Services, such as:
Payment processors (e.g., Stripe)
Cloud hosting providers
Identity verification providers
Fraud prevention tools
Analytics services
Customer support systems
These providers are contractually required to protect your information.
5.2 With Other Users
Certain information is visible to other users, including:
Profile information
Item listings
Offer activity
Messages within chats
We recommend exercising caution when sharing personal details.
5.3 Legal Requirements
We may disclose information if required by law, court order, or governmental request, or if we believe disclosure is necessary to:
Protect users or the public
Enforce our Terms
Investigate fraud or illegal activity
5.4 Business Transfers
If Zèya is involved in a merger, acquisition, or asset sale, user information may be transferred as part of that transaction.
6. Data Retention
We retain information:
As long as your account is active
As necessary to provide Services
As required for fraud prevention, dispute resolution, and legal compliance
For legitimate business purposes
We may retain certain transaction and payment records as required by law.
Data Security
We use industry-standard security measures, including encryption and secure infrastructure. However, no system is 100 percent secure.
You are responsible for safeguarding your login credentials.
Your Rights and Choices
Depending on your location, you may have the right to:
Access your personal information
Correct inaccurate information
Request deletion of your account
Withdraw consent where applicable
Object to certain processing
Request data portability
You may request account deletion by contacting support@zeyaapp.com. Certain information may be retained for legal or operational reasons.
9. International Users
Zèya operates from the United States. If you access the Services from outside the United States, you understand that your information may be transferred to and processed in the United States.
Users outside the United States are responsible for compliance with local laws.
10. Children’s Privacy
The Services are not intended for children under 18 without parental permission. We do not knowingly collect personal information from children under 13. If we learn that such information has been collected, we will take steps to delete it.
11. Subscription and Billing Information
If you subscribe to Zèya Plus:
Subscription payments are processed through Apple App Store, Google Play, or a designated Payment Provider.
We receive confirmation of subscription status and billing events.
Subscription cancellation must be handled through the applicable platform.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. If changes are material, we will provide notice through the App or by other reasonable means.
Continued use of the Services after updates take effect constitutes acceptance of the revised policy.
